EXP Realty USA

Virtual Chief Operating Officer

eXp Realty is a global real estate brokerage that operates on a cloud-based platform, providing agents with tools, support, and flexibility. It is known for its rapid growth, being the largest brokerage by agent and transaction count in the United States. eXp Realty offers services for buying, selling, and renting homes, and also features an Express Offers platform for quick cash offers on homes. The company emphasizes innovation and professional development for its agents.
Date Range
May 2008 – November 2013
EXP Realty USA
Work Detail
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  • Spearheaded the development of a fully virtual operational environment.
  • Implemented a collaborative outsourcing business model for various operational areas.
  • Launched innovative lead generation systems, enhancing the company’s revenue streams.
  • Successfully integrated payroll, agent management, and general ledger systems.
Key Responsibilities
  • ERP Development & Implementation: Designed and implemented ERP systems to streamline operations and improve efficiency.
  • Lead Generation Systems: Developed and managed lead generation systems, increasing client acquisition and retention.
  • Business Analysis: Conducted detailed analyses to understand and fulfill business requirements, translating them into software specifications.
  • Project Management: Oversaw project timelines, ensuring milestones and deadlines were met consistently.
  • Team Collaboration: Fostered effective communication and collaboration within the team, sharing skills and knowledge to enhance overall performance.
  • Documentation: Created comprehensive documentation for system requirements, business processes, and project progress.
  • Quality Assurance: Validated testing results to ensure they met business needs and specifications.
BPO Responsibilities
  • Marketing Process Management: Managed marketing efforts using Mailchimp, maintaining and updating mailing lists for ongoing communications.
  • Content Creation: Drafted newsletter articles to keep various stakeholders informed about company updates.
  • Event Participation: Actively participated in eXp Virtual events to gather relevant content for communication.
  • Internal Documentation: Collaborated with CEO, COO, and other staff to document processes in the company Wiki.
  • Consumer Engagement: Worked with the National Lead Manager to develop newsletters for consumers, aggregating content from local company blogs.
  • Presentation Enhancement: Created and refined PowerPoint slides to enhance the presentation of content developed by team members.